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Refund policy

return the goods

Our policy is valid for 30 days. If 30 days have passed since your purchase, unfortunately, we cannot provide you with a refund or exchange.

To be eligible for return, your product must be unused and in the same condition as the product you received. It must also be in the original packaging.

In order to complete your return, we need a receipt or proof of purchase.

Any item in non-original condition, damaged or missing gifts due to reasons other than our fault
Any item returned more than 30 days after delivery

Refund (if applicable)
After receiving and reviewing your return, we will send you an email to notify you that we have received your returned product. We will also notify you to approve or reject your refund.
If you are approved, we will process your refund and automatically add the credit limit to your credit card or original payment method within a certain 15 days.

Delayed or lost refund (if applicable)
If you have not received a refund, please check your bank account again first.
Then contact your credit card company, it may take some time for your refund to be officially released.
Next contact your bank. There is usually some processing time before refunds.
If you’ve completed all of these actions but haven’t received a refund, please contact us at chenmengwen@snefe.com.

Sale items (if applicable)
Only regular-priced items can be refunded. Unfortunately, special-priced items cannot be refunded.

Communication (if applicable)
We only replace defective or damaged items. If you need to exchange for the same product, please send an email to chenmengwen@snefe.com and send your product to: {Recipient's name: Chen Mengwen
Receiving phone: +86-18807023289
Receiving address: Boneng Financial Center, No.777 Financial Street, Shajing Street, Donghu District, Nanchang City, Jiangxi Province, China}.

gift
If the item is marked as a gift when it is purchased and shipped directly to you, you will receive gift points equivalent to the return value. Upon receipt of the returned item, the gift certificate will be mailed to you.

If the item is not marked as a gift at the time of purchase, or if the gift giver ships the order to them to give it to you later, we will refund the gift giver and he will understand your return.

Shipping
To return your product, you should mail your product to:
{Recipient's name: Chen Mengwen
Receiving phone: +86-18807023289
Receiving address: Boneng Financial Center, No.777 Financial Street, Shajing Street, Donghu District, Nanchang City, Jiangxi Province, China}

You will be responsible for paying the shipping cost of the returned merchandise. Shipping costs are not refundable. If you receive a refund, the return shipping fee will be deducted from your refund.

Depending on where you live, the delivery time of your replacement product may vary.

If you ship more than $75, you should consider using a traceable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.